Shipping policy

Last updated: October 5, 2026
Effective date: October 5, 2026

This Shipping Policy explains where we ship, where your order ships from, how long delivery takes, and what we do if something goes wrong. It applies to every order placed at https://nomogap.com. NOMOGAP is operated by NOMOGAP GLOBAL LLC, a Wyoming limited liability company ("we," "us," "our"). If anything here is unclear, please contact us before you order.

At a glance

  • Where we ship: 48 contiguous US states + Washington, DC only.
  • Shipping cost: Free shipping on all orders.
  • Trees and baskets: Faux olive trees and willow baskets ship from a US warehouse and arrive in about 4–8 business days.
  • Damaged, defective, wrong, or missing items: tell us within 7 days from delivery. A photo is required, and you do not need to return the item.
  • Change of mind: you can ask to return an unused item within 30 days from delivery. Contact us first for a return address. You pay return shipping. Conditions are in our Refund & Return Policy.
  • Delays: if we cannot ship an item within our stated processing time, we email you before that time runs out, and you can cancel the delayed item for a full refund.

1. Where we ship

We ship to the 48 contiguous US states + Washington, DC only.

We do not ship to:

  • Alaska or Hawaii
  • Puerto Rico or any other US territory
  • APO/FPO/DPO (military and diplomatic) addresses
  • Any address outside the United States

We cannot deliver to P.O. boxes. Please use a street address.

2. Where your order ships from

We work with independent suppliers and fulfillment partners, and your items ship directly from our partners' warehouses. All our products (faux olive trees and willow baskets) ship from a partner warehouse in the United States.

"Ships from a US warehouse" tells you where an item ships from. It does not mean the item was made in the United States.

We do not offer same-day, next-day, or 2-day delivery.

Packages may show a partner's name or return address instead of ours. That address is not a returns address. See Section 13 before sending anything back.

3. Processing time

Processing time starts when we receive your order and payment, and it ends when your items are handed to the carrier. We commit to this processing time:

  • Faux olive trees and willow baskets: 1–3 business days.

Business days are Monday through Friday, excluding US federal holidays. Orders placed on a weekend or holiday begin processing on the next business day. When this policy says "days" without "business," it means calendar days.

If a holiday would stop us from shipping within the processing time above, we will email you as described in Section 6.

4. Delivery time

Item Processing Estimated total delivery time, counted from your order
Faux olive trees and willow baskets 1–3 business days About 4–8 business days (1–3 business days of processing plus about 3–5 business days in transit)

Delivery times are estimates and are not guaranteed. Weather, carrier delays and peak holiday periods can add time.

5. Orders with more than one package

  • A tree and its basket usually ship in separate boxes and may arrive on different days.
  • If you order more than one tree (for example, a Pair Set), expect several boxes.

6. If we cannot ship on time

We may be unable to hand an item to the carrier within the processing time in Section 3, for example because it is out of stock or a partner is delayed. If that happens, we will email you before that processing time runs out. You do not need to ask first. Our email will:

  • give you a new expected shipping date, or tell you that we cannot give one yet;
  • let you choose either to wait or to cancel the delayed item for a full refund (if nothing in your order has shipped yet, you can cancel the whole order); and
  • let you reply by email, at no cost to you.

After that:

  • If the new delay is 30 days or less and you do not reply, we will treat that as your agreement to wait.
  • If the delay is more than 30 days, or we cannot give a new date, we will cancel the delayed item and refund you unless you tell us you want to keep waiting.
  • If we then miss the new date, we will email you again before it passes. Unless you tell us that you still want to wait, we will cancel the delayed item and refund you.
  • You can cancel a delayed item at any time before it ships.

We refund cancelled items in full to your original payment method within 7 business days. Your bank or card issuer may take a few extra days to show the refund. We will not give store credit in place of your refund unless you ask for store credit. We will not send you a different product in place of the one you ordered unless you agree to it.

7. Shipping cost

Free shipping on all orders. There is no minimum order amount and no shipping charge at checkout for delivery to the 48 contiguous US states + Washington, DC.

Free shipping covers getting your order to you. It does not cover return shipping for change-of-mind returns (see Section 13), or reshipping a package that comes back because of an incorrect address (see Section 10).

8. Customs duties, import fees, and taxes

  • Faux olive trees and willow baskets: these ship from inside the United States, so you will not be charged import duties or customs fees for them.

Where sales tax applies, it is calculated and shown at checkout before you pay.

9. Tracking your order

When each package ships, we email you its tracking number. A new tracking number may take a few days to show updates after the label is created.

You can also check your order status from the link in your order confirmation email or on our Track your order page.

10. Wrong or incomplete address

Please check your shipping address carefully at checkout. If you notice a mistake, email us right away at support@nomogap.com. We can change the address only until your order has been sent to our fulfillment partner, which can happen soon after you order. After that, we cannot redirect the package.

If a package comes back to the sender because the address was incorrect or incomplete, we will contact you about next steps, such as reshipping it. Reshipping costs may apply.

11. Damaged, defective, wrong, or missing items

Our Damage-Free Guarantee: if an item arrives damaged, defective or wrong, or an item is missing from your order, email support@nomogap.com within 7 days from delivery. A photo is required, and you do not need to return the item.

Please include your order number, a short description of the problem, and at least one clear photo: for a damaged or defective item, the item and the box it arrived in; for a wrong or missing item, what you received and the shipping label.

Your order may arrive in several packages (see Section 5), so please check the tracking for each package before you report an item as missing.

We may ask for more photos. After we confirm the problem, you can choose a replacement or a full refund for the affected item. Full details are in our Refund & Return Policy.

12. Late, lost, or missing packages

We are responsible for your order until it is delivered to the shipping address you provided (the address entered at checkout, or a corrected address we confirmed with you by email).

  • Late or lost: contact us if a package has not arrived 15 days after the end of its estimated delivery window, or if its tracking has not updated for 15 days. We will send a replacement or give you a full refund for the items in that package.
  • Marked "delivered" but not found: please check around your property, with neighbors and household members, and at your building's mailroom if there is one. Then contact us within 7 days of the delivery date shown in tracking. We will open a claim with the carrier and work with you on a solution.
  • Refunds under this section are made to your original payment method within 7 business days of approval.

13. Returns and our business address

If you change your mind, you can ask to return an eligible item within 30 days from delivery. Please contact us first for a return address. Return addresses depend on the item, and we email you the correct one for each return. You pay return shipping.

Please do not send items to our business address or to any address printed on the package. Neither is a returns address, and we cannot accept items sent there. See our Refund & Return Policy for the full process.

14. Changes to this policy

We may update this policy from time to time. When we do, we will post the new version on this page with a new "Last updated" date. The version posted when you place an order applies to that order.

15. Contact us

Questions about shipping? We are here to help.

  • Email: support@nomogap.com
  • Phone: +1 (938) 230-1199
  • We reply within 2 business days, Monday through Friday.

NOMOGAP GLOBAL LLC
30 N Gould St Ste R, Sheridan, WY 82801, United States

This is our business mailing address. It is not a returns address, so please do not send products here. If you need to return an item, contact us first and we will email you the correct return address for your case.