Track your order

Here's how to follow your order from checkout to your door.

Where to find your tracking number

When each package ships, we email you its tracking number.

You can also check your order status from the link in your order confirmation email.

Can't find our emails?

A shipping email is sent only when that package ships. If your order is still within the processing time shown below, it may not have shipped yet.
Check your spam or promotions folder for a message from NOMOGAP (support@nomogap.com).
Search the inbox of the email address you used at checkout.
Still nothing? Email support@nomogap.com with your order number (for example, #1001), and we'll send you your tracking details.

When will my order ship and arrive?

Our faux olive trees and willow baskets ship from a US warehouse. They are handed to the carrier within 1–3 business days and arrive in about 4–8 business days from your order.

Business days are Monday through Friday, excluding US federal holidays. Delivery times are estimates and are not guaranteed. Weather, carrier delays and peak holiday periods can add time.

If we cannot ship an item within our stated processing time, we email you before that time runs out, and you can cancel the delayed item for a full refund.

Why do I have more than one tracking number?

Your order may arrive in several packages, so you may get more than one shipping email and tracking number:

A tree and its basket usually ship in separate boxes and may arrive on different days.
If you order more than one tree (for example, a Pair Set), expect several boxes.

Please check the tracking for each package before you report an item as missing.

Tracking not updating?

A new tracking number may take a few days to show updates after the label is created.

Still no movement? See "When to contact us" below.

When to contact us

If your order is late or tracking isn't updating, email us and we will look into it. In this section, "days" means calendar days.

Late or lost package: contact us if a package has not arrived 15 days after the end of its estimated delivery window, or if its tracking has not updated for 15 days. We will send a replacement or give you a full refund for the items in that package.
Marked "delivered" but not found: please check around your property, with neighbors and household members, and at your building's mailroom if there is one. Then contact us within 7 days of the delivery date shown in tracking. We will open a claim with the carrier and work with you on a solution.
Damaged, defective, wrong, or missing item: tell us within 7 days from delivery. A photo is required, and you do not need to return the item.
Wrong address: email us right away. We can change the address only until your order has been sent to our fulfillment partner, which can happen soon after you order.

Refunds are made to your original payment method within 7 business days of approval.

If anything goes wrong, please contact us before opening a dispute with your bank, card issuer, or payment provider. We can usually resolve it faster.